REFUND & RETURN POLICY

Returned Or Refused Packages

If any package gets returned to us by the carrier there is a reshipping fee of $9.95. This applies for any of the following:

  • Packages That The Carrier Was Unable To Deliver Due To Insufficient Address
  • Customer Missed 3 Delivery Attempts
  • Customer Failed To Pick Up Package From UPS Access Point or Post Office After Delivery Was Missed

Customs, Import Fees And Import Restrictions

If you're ordering from Canada or outside of the US, your order may be subject to customs and import duties. Deegoddesscloset has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for more information on the current charges

Some countries may restrict the import of certain items. You may contact your local customs office for more information on which items are eligible to be imported in your country.

RETURNS

Deegoddess Closet recommends that you place your orders with care. If for any reason your order came damaged you can return it within 7 days of the delivery date for a STORE CREDIT

(This excludes all swimwear and final sale items)

***** NO REFUNDS*****NO CANCELLATION  

ALL ITEMS THAT ARE LISTED AS ON SALE, FINAL SALE, SPECIAL ORDER, OR PREORDER CAN NOT BE RETURNED OR EXCHANGED

All purchases are non-refundable. We will be happy to exchange or issue a store credit for merchandise that came damaged and must be unworn, unused and in its original condition with all original tags attached. Exchanges are done based on the availability of an item. If it is not available you can be issued a store credit. 

Deegoddess Closet has the right to refuse the return of any merchandise that Deegoddess Closet determines does not meet these requirements.

We are not able to accept returns or exchanges on sale items , Swim Wear , Accessories, or handbags. Exchanges on all merchandise must be returned to Deegoddess Closet within 7 days of receipt. (Shipping Date ) if received after this date exchange will not be honored and item will be shipped back.

Original shipping and handling costs are non-refundable and you are responsible for all shipping and handling costs associated with returning merchandise, unless Deegoddess Closet is at fault.

This return policy is valid on individual items only. Our wholesale line and gift sets have no return allowance. Returns on any of these items will only be issued on unused products. There is absolutely no refund on shipping for returned items.

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in-love with the product that you have purchased, Babyboo will provide you with a full Store Credit.

When returning our items, we ask all of our customers to make sure that it is being shipped in its original packaging ( in a box), sent with a reliable shipper and signature upon arrival has been requested.

  • We do not offer refunds for change of mind or incorrect sizing.
  • Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Note- Deegoddess Closet Warehouse undertake strict quality control on every item prior dispatch & upon receiving return).
  • Please take due care when trying on any product/s. (Item/s manually defected/ that does not comply with our returns policy will be declined/ returned).
  • Deegoddess Closet is not responsible for return shipping costs.
  • We do not issue Store credit or refund on original shipping charges.

EXCHANGE

  • A Store Credit will be issued, so you can re-purchase a new item.
  • If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

CONDITION OF RETURN

All Garment/s must be returned:

  • In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
  • With all Tags attached in original packaging.

All Shoes must be returned:

  • In original undamaged shoebox
  • In the same condition, as delivered to you,
  • Must be tried on indoors/ soft floor.

WHAT CANNOT BE RETURNED

All Sale items can NOT be returned (Excluding full priced items purchased using a discount code) 

For Safety/ Hygiene purposes, the following can not be returned:

  • Accessories (Any products within Accessories category)
  • Lingerie
  • Swimwear (without a hygiene sticker) 

RECEIVED A FAULTY ITEM?

  • Not to worry! If you have received a faulty Item, please email our Customer Support team (within 5 days of receiving package) via ( Deegoddesspalacloset@gmail.com ) to be instructed what to do PRIOR Shipping your return. 
  • You will not be reimbursed Returns fee's if our Support team have not advised you Via email, prior returning the faulty package.
  • Be sure to use a traceable delivery method for returning your item/s, as Babyboo is not held responsible for lost/ damaged returns in transit.
  • Please email photos of the damage and include the order number. Email should be sent to deegoddesspalacecloset@gmail.com.
  • All packaging material and damaged goods must be kept in the original form as received.
  • The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete

INTERNATIONAL ORDERS

There is no return policy on international orders.

ASSESSING THE RETURN

  • Return product/s will be assessed upon arrival, to ensure it complies with our Returns policy.
  • Non-returnable items &/OR returned items, which do not comply with our Returns Policy will NOT be accepted and will be return back to the customer.

 

REFUNDS & PROCESSING TIMEFRAMES

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days ( excluding weekends & public holidays) to be delivered and processed by our returns team.

  • Refunds will be issued to the same method of payment used to create the order.
  • For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first
  • Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
  • You will be informed via the email address that you provided for your order, when this transaction is complete.
  • Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email. 

Note- Deegoddess Closet does not operate on Public Holidays, all returns will be processed the following working day.

AfterPay , Sezzle, Zip , Shop Pay, Klarna , Affirm & LayBuy Returns:

They undergo the same process.

Note- Your personal agreement with AfterPay & LayBuy still stands & you will continue to pay any scheduled repayments.

FORWARD ALL RETURNS TO:

Returns Department

991 WILLMOHR STREET UNIT 2

BROOKLYN, NY 11212, United States

Phone: +1 (646) 804-1892 

Email: deegoddesspalacecloset@gmail.com  OR dynamicfits1@gmail.com

*Include the original order number on the packaging